A Moment of Truth …Just Before the EMTs Arrive!

Kindness Organizational culture Respect


Key Point: great organizations are built on a strong cultural foundation that involves people at all levels showing care for each other daily. Yes, people and companies usually are extraordinary in being caring and responsive when emergencies happen. But the ability to endure and have super hero strength under crisis comes from the practice of daily care and support. Daily practice is the stamina, beyond the adrenalin for handling “the big one,” whatever that may be.

I was at a restaurant in England the other night with my European executive team. We were dining with execs from another company and it was a very important “get to know each other” meeting. Just as the main course was about to arrive, one of my team members passed out. As we jumped out of our chairs to get to his side, he came to. But before we could determine his status, he passed out again …his eyes rolling to the back of his head, his dress shirt soaked with sweat. In that moment, it was scary but easy to know what to do. We immediately called the ambulance, and in the meantime did what we could to keep him conscious and upright; including being at the ready with CPR. We wiped his brow, and physically held on to him until the emergency medical technicians arrived. Of course we stayed with him until he was given medical clearance, got him safely home, and then followed up to be sure. Thank goodness he was (and is) alright.

When emergencies happen to team mates, we usually come through for each other. I am always heartened by how generous and loving people are with each other under these crises circumstances at the company where I’m the CEO. The stories and examples of generosity are truly remarkable. My challenge is to have people demonstrate that level of care to each other without an emergency being the motivator.

Character Move:

  1. Do not wait for a crisis to show your care for fellow workers. Do one thing to show care and encouragement for each other daily. Lead with acts of support wherever you can, including sincere encouragement and acknowledgment.
  2. The way to have faith in team work is to demonstrate it daily, then the team work and care as a cultural norm arrives. It doesn’t happen the other way around. Most spiritual scholars believe that mercy precludes faith; not the other way around. I believe the same principle applies in the work place.
  3. Avoid thinking that “it is only work” so why give of oneself? Doesn’t caring take energy? Yes it does. Work is life and life includes work. They are inseparable.
  4. Do not worry if people are competing and those jobs and promotions are “scarce.” Compete against yourself and the right things happen in the long run. Be an ECP (Everyday Caring Person).

ECP before EMT’s in The Triangle,