How Do You & I Make People Feel?

Abundance Organizational culture


Tony Hsieh, the CEO of the super successful online retailer Zappos, recently presented a webinar that I had the pleasure of joining. Tony, who sold Zappos to Amazon for $1.2 Billion, is focused on building a culture committed to achieving happiness. In fact Tony has a recently published book called Delivering Happiness:  A Path to Profit, Passion, and Purpose.

During the webinar, Tony made a lot of great points. One slide in particular really hit home with people on our team:

  1. People will forget what you said.
  2. People will forget what you did.
  3. People will never forget how you made them feel.

My question to each of us is one of deeply honest reflection: how do we make people feel?

Character Move: let’s make a more conscious effort to think about how we want people to feel after their interactions with us.

Feeling in the Triangle,


For a 3 min video to listen to Tony talk about Zappos go to